Refund & Return Policy

At Skin Care by Hina, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return:

• The product must be unused, unopened, and in its original packaging.

• The item must be in the same condition as when you received it.

• Proof of purchase or your order number is required.

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used skincare products

• Products with damaged or missing original packaging

• Items purchased on clearance or special promotions (unless damaged or incorrect)

• Gift cards (if applicable)

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photos of the product so our team can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed through your original payment method within 3–5 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items that are damaged, defective, or incorrectly shipped. If you need an exchange, please contact our customer support team before sending any product back.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an incorrect or damaged item sent by Skin Care by Hina.

We recommend using a trackable courier service when returning products, as we cannot be responsible for items lost during transit.

Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team:

Phone / WhatsApp: +92 305 1760465

Our team will be happy to assist you and ensure a smooth resolution to your request.